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Terms and Conditions
1. Services
a. Description: We offer educational courses, workshops, and related services as described on our website and promotional materials ("Services")
b. Enrolment: To access our Services, you must enrol and create an account. You agree to provide accurate and complete information during the enrolment process.
2. Payment and Fees
a. Fees: Payment for our Services is required as specified in our enrolment process or invoice. You agree to pay all applicable fees in full and on time.
b. Refunds: Refund policies are outlined during the enrollment process. Refunds, if applicable, will be processed according to our refund policy.
3. Use of Services
a. License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services for personal and educational purposes.
b. Restrictions: You agree not to:
- Use our Services for any unlawful or unauthorized purpose.
- Copy, modify, distribute, or reproduce our course materials without permission.
- Share your account credentials or allow others to access our Services using your account.
4. Intellectual Property
a. Ownership: All content, course materials, trademarks, and intellectual property associated with our Services are owned by us or our licensors and are protected by intellectual property laws.
b. Usage: You may use our course materials solely for personal, non-commercial purposes. Unauthorized use or distribution of our intellectual property is prohibited.
5. Student Conduct
a. Compliance: You agree to comply with all applicable laws, rules, and regulations while using our Services.
b. Respect: You agree to treat instructors, staff, and fellow students with respect and refrain from engaging in disruptive or disrespectful behaviour.
6. Privacy
Your use of our Services is subject to our Privacy Policy, which governs the collection and use of your personal information. By using our Services, you consent to the collection and use of your information as described in the Privacy Policy.
7. Limitation of Liability
a. Disclaimer: We provide our Services on an "as is" and "as available" basis. We do not guarantee that our Services will meet your requirements or be uninterrupted, timely, or error-free.
b. Limitation: In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Services.
8. Termination
We reserve the right to terminate or suspend your access to our Services at any time and for any reason, including violation of these Terms.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
10. Changes to Terms
We reserve the right to modify or revise these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Services after such changes constitutes acceptance of the updated Terms.
11. Contact Us
If you have any questions or concerns about these Terms, please contact us at info@ffop.co.uk.
Effective Date
These Terms are effective as of 01/01/2024.
By enrolling in or using our educational Services, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Services. Privacy Policy. If you do not agree with these Terms, please do not use our services.
Return and Refund Policy
At FFOP, we strive to provide an exceptional learning experience for all our users. Please review our return and refund policy below:
1. General Refund Policy:
- For Courses: If you have purchased a course and have not yet started it, you may request a refund 14 days of purchase for a full refund.
- For Course Bundles or Special Packages: Refund eligibility may vary based on the specific terms of the bundle or package. Please refer to the bundle/package details for more information.
- Refunds are processed back to the original form of payment used for the purchase.
2. Ineligibility for Refunds on Private Courses:
- Private courses, once started or accessed, are not eligible for refunds. We encourage users to review course details before enrolling in private courses and to confirm that they will be attending
.
3. Pearson VUE Course Refunds:
- Please follow Pearson VUE's refund policy for courses facilitated through Pearson VUE.
How to Request a Refund:
- To request a refund, please contact our customer support team
- at info@ffop.co.uk or 0161 226 1247
- Provide your order details, including the order number and course name.
- Refunds will be processed within 7] business days upon approval of the refund request.
Contact Us: If you have any questions or concerns about our return and refund policy, please feel free to contact us. We are here to assist you and ensure you have a positive experience with FFOP.
Note: This return and refund policy applies to purchases made directly through FFOP. For purchases made through third-party platforms, please refer to their respective policies.
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