Effective Date: 18/04/2026

Welcome to Focusing First On People (FFOP). These Terms & Conditions govern the use of our website, consultations, training programmes, course bundles, and related services. By using our website, submitting an enquiry, purchasing a service, or accessing any training materials, you agree to these Terms.

If you do not agree with these Terms, please do not use our services.

Focusing First On People (FFOP) provides career-focused training solutions, certification preparation, guidance, consultations, and related educational support services.

Contact:

Email: info@ffop.co.uk

Phone: 0161 226 1247

Website: www.ffop.co.uk

Our services may include:

• Career consultations
• Tailored training bundles
• Certification preparation courses
• Exam vouchers (where included)
• Career pathway guidance
• Ongoing support and advice
• Access to digital learning materials
• Third-party training platforms where applicable

Services may vary depending on the package selected.

Recommendations are based on the information you provide regarding your goals, experience, and circumstances.

During or after your consultation, we may recommend a suitable pathway, which may include:

• Relevant certifications
• Suggested timeline
• Training bundle options
• Career next steps

All recommendations are guidance only and final decisions remain with the customer.

Prices may vary depending on the bundle, certifications, support level, or pathway selected.

The final price will be clearly confirmed before any purchase is made.

Payment may be made:

• In full
• By agreed instalment plan 

Access to paid services may be withheld until payment is received.

Failure to complete agreed payments may result in suspension of access or services.

5. Course Access & Delivery

Where training is purchased:

• Login details are typically sent by email within 24–48 hours after payment or confirmation.
• Access duration may vary depending on the course or package purchased.
• Access periods will be communicated before or shortly after purchase.
• Course access is for the named purchaser only.

You are responsible for providing accurate contact details.

You agree not to:

• Share login details or accounts
• Copy, reproduce, distribute, or resell course materials
• Use our materials for commercial purposes without permission
• Use our services unlawfully or abusively
• Misrepresent your identity or circumstances

We may suspend access where misuse is suspected.

7. Exam Vouchers & Certifications

Where included, exam vouchers are subject to the issuing provider’s terms, expiry dates, booking rules, and availability.

Certification is awarded by the relevant awarding body or exam provider upon successful completion of required assessments. FFOP does not directly award certifications unless expressly stated.

Customers are responsible for:

• Booking exams (unless otherwise agreed)
• Preparing adequately
• Meeting provider requirements
• Attending scheduled exams
• 
  

Where any pass pledge, guaranteed pass support, free resit, or similar offer is promoted, this is subject to stated conditions.

Conditions may include:

• Completion of required training material
• Reasonable study effort
• Attendance at scheduled sessions (where relevant)
• Attempting the exam within required timescales
• Following tutor/support guidance
• Providing proof of exam failure if requested

Specific offer terms may be confirmed separately at point of sale.

9. Career Guidance & Employment Outcomes

We provide training, pathway guidance, and career support.

However:

• We do not guarantee employment
• We do not guarantee interview offers
• We do not guarantee salary levels
• Outcomes depend on market demand, prior experience, effort, location, performance, and many external factors

Any earnings examples shown in marketing materials are illustrative only and not guaranteed results.

Refund requests must be made in writing to info@ffop.co.uk. See below for further details.

If no course access has been granted and no services have been delivered, refund requests may be considered within 14 days of purchase.

Where course access, digital materials, consultations, vouchers, or services have been delivered or commenced, refunds may be reduced, partial, or unavailable depending on usage and costs incurred.

Where vouchers, licences, third-party products, or tailored services have been ordered or issued, non-refundable costs may be deducted.

Where applicable under UK consumer law, your statutory rights remain unaffected.

Approved refunds are typically processed within 7 business days.

You are responsible for:

• Completing training material
• Engaging with support when needed
• Booking and attending exams where required
• Following reasonable guidance
• Maintaining internet/device access
• Keeping account details secure

Results depend heavily on your effort and commitment.

12. Our Responsibilities

We aim to:

• Provide purchased access and materials
• Deliver services with reasonable care and skill
• Provide support as described in the selected package
• Respond to enquiries within a reasonable timeframe

13. Website Use

While we aim to keep our website accurate and available, we do not guarantee uninterrupted access or error-free operation.

We may update, remove, or modify content at any time.

Your use of our services is also governed by our Privacy Policy.

By submitting forms or enquiries, you consent to us contacting you regarding your enquiry, consultation, services, or relevant follow-up communications.

We do not sell personal data to third parties.

To the fullest extent permitted by law:

• FFOP shall not be liable for indirect or consequential losses
• Liability shall not exceed the amount paid for the relevant service, except where law prevents limitation

Nothing excludes liability for fraud, death, or personal injury caused by negligence where legally prohibited.

We reserve the right to suspend or terminate access where:

• Payments are overdue
• Terms are breached
• Abuse or misuse occurs
• Fraudulent activity is suspected

17. Changes to These Terms

We may update these Terms from time to time.

Updated versions become effective when posted on our website.

18. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the courts of England and Wales.